Good evening sir. My wife's visit visa has been...

If you have applied for a reduction in the fine related to your wife's violation of the visitor visa.
You were told that a response will be made within twelve days and you have not received a response yet. In that case, you have to wait a few more days, or you can contact the General Administration of Residency again to find out the result of the response to the request to reduce the value of the fine.