Hayat Vacation a company in Dubai had taken from...

Hayat Vacation a company in Dubai had taken from me Aed 10000.00 with a promised to provide us a family vacation tour in 2018 valid this offer or can be use in the next 05years. Iam trying to contact them one answering and online I can see there are many people facing the same problem. How can I get my money refund any hope