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We would like to inform you that you have to file a complaint in the Customer Protection which belong to the Department of Economic Development.
This service is provided by Department of Economic Development

Service Description
This service enables the customer to submit complaints against fraudulent practices, and know the DED's role in this respect . All Society segments are eligible to apply for this service. This service is provided by the Commercial and Consumer Protection Sector.
Service Requirements
1. Purchase Invoice
Service Terms and Conditions
1. The shop license must isuued from Dubai
This service is provided by
Online
Enhanced Offline
Traditional Offline
Channels :
Phone -
Over the counter -
mPhone Native - 20
mTablet Native - 20
Service Center
Customer Care Email: ahlandubai1@dubaided.gov.ae
Customer Care Phone: 042020200
Customer Care Fax: 0422255777
Customer Care Working Hours: 7:30 - 14:30 pm