إسأل Lawyer الآن

Waleed Al-Helo

Waleed Al-Helo

Lawyer

الأسئلة المجابة 108892 | نسبة الرضا 98.1%

Lawyer

Asalamu alaykum. I sent my car to a garage in...

تم تقييم هذه الإجابة:
Asalamu alaykum. I sent my car to a garage in Sharjah on the 3rd of this month and i received the car back on 16th less than 30 minutes later the noises were coming out from the car i contacted the garage and told them about it and they told me to use the car for a few more days and the car will be fine a couple of minutes later the overheated and the car stopped. I called the garage back again and they sent a recovery truck to pick up the car, the next morning they informed me that the car's engine has been knocked out and needed replacement. Since it was there fault and i needed to be back in Abu Dhabi for medical reasons and my insurance policy is only covered in Abu Dhabi i told them to provide me with a car till my car is ready and they have ignored my request till this day. I contacted consumers protection and they told me to contact the judicial department which I have done i was advised to open a complaint online unfortunately i can't find the online portal. What shall I do now? Do i rent a car then make them cover the costs? If so what steps do I have to take as its an emergency that i get back to Abu Dhabi and get medical attention. Thank you in advance

إطرح سؤالك

الرد من العميل

???

إجابة الخبير: Waleed Al-Helo

Waleed Al-Helo

Waleed Al-Helo

Lawyer

الأسئلة المجابة 108892 | نسبة الرضا 98.1%

Please be kindly informed that according to the information provided to us in your inquiry and in accordance with federal laws, a complaint can be opened electronically to Consumer Protection and the matter is explained in detail through this link
consumer protection
The UAE Ministry of Economy has set up a consumer protection hotline (600522225) to immediately report complaints and violations of consumer rights. In 2013, the Ministry of Economy launched a website called “Summons” to activate the refund of defective goods that consumers buy through the websites

الرد من العميل

I have already spoken to the consumer protection agency and they told me that I have to contact Sharjah's public prosecutors regarding the garage to provide me with a car till my car is ready but im facing difficulties in issuing a user name on their online portal to raise a complaint

إجابة الخبير: Waleed Al-Helo

Waleed Al-Helo

Waleed Al-Helo

Lawyer

الأسئلة المجابة 108892 | نسبة الرضا 98.1%

Regarding submitting a complaint, it can be done through this linkconsumer protection

الرد من العميل

I don't think you seem to understand what im saying.

إجابة الخبير: Waleed Al-Helo

Waleed Al-Helo

Waleed Al-Helo

Lawyer

الأسئلة المجابة 108892 | نسبة الرضا 98.1%

Dear, you should pay attention to the fact that the repair company is not obligated to give you a car for use until the end of the repair of your vehicle, but in the event of any deficiency or negligence in the repair that resulted in the engine failure, it is obligated to repair it at its expense in the event of the guarantee, except in the case of a written agreement that you are granted A vehicle for use until the end of the repair, and here the legal procedure is in this part only, which is the case of refusing to repair the vehicle at the expense of the company that is interested in it, then a legal warning can be issued and then resorting to the court and demanding the repair as well as compensation for any damages you have suffered This is the legal part with no legal text He also justifies submitting the complaint and filing the case for not giving you a vehicle for use
** With regard to consumer protection and submitting a complaint, it is about the part related to the repair of the vehicle and the negligence that resulted in the breakdown of the other vehicle and the company’s refusal to repair or replace the malfunction with another, for clarification.

إسأل Lawyer

Waleed Al-Helo

Waleed Al-Helo

Lawyer

الأسئلة المجابة 108892 | نسبة الرضا 98.1%

  • 100% ضمان الرضا
  • انضم الى 8 مليون من العملاء الراضين
المحادثات تتم ضمن هذه البنود

في الأخبار