Hi how are you? I am taking my own visa right now...

Hi how are you? I am taking my own visa right now but the problem is, i paid them full but still waiting for my medical for the visa to be processed. It’s already 2months and a week since I had given them my cancellation paper from previous company and my passport is with them. They said on nov 20, they told me to give them 10-15 days but it’s already dec 18, still got nothing. My emirates id is still expired and i need it for my job and a lot of things. They promise again til next week. They said inshallah it will be done. Please help.