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Doaa Abd El-Jawwad

Doaa Abd El-Jawwad

Attorney

الأسئلة المجابة 80029 | نسبة الرضا 98.7%

Lawyer

Dear Ashraf Note this issue is in the UAE I have...

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Dear Ashraf Note this issue is in the UAE I have an issue against one if the car dealer shop and I am humbly seeking your advise. There was a used car advertised on one of the known car agencies in the UAE, the advertised price was around 50k AED.   I had called the agency and inquired about the car and the reason behind the low price.  Based on the feedback I made the online purchase (500 AED  reservation fee as per their policies) Once done I received the contract with purchase confirmation.  Then I had followed up with the sales team and provided them with with driving license and national ID copies. The following day, I received another email confirming my purchase.  However after I paid a visit to the showroom, they stated the price was wrongly advertised and asked me to wither agree to pay around 210k AED (revised car price) or they will cancel the purchase and return my 500AED. They also referred to one of the clauses in the agreement, that they can cancel the purchase if there was a system or price error. Would like to understand UAE law with regards to consumer protection in such case Your advise will be highly appreciated

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إجابة الخبير: Doaa Abd El-Jawwad

Doaa Abd El-Jawwad

Doaa Abd El-Jawwad

Attorney

الأسئلة المجابة 80029 | نسبة الرضا 98.7%

We would like to inform you that you have to review the terms of the contract to see if there is a condition to cancel the purchase in case there is a mistake in the car's price quotation or not.

Also you have to ask them to see this contract, because if this condition is included in the agreement on which the purchase was confirmed, then unfortunately you have to abide by it

However, in all cases, a complaint was submitted to the Consumer Protection Agency that the sale was promised and not fulfilled by the advertised company, provided that a compensation claim is filed for the non-completion of the sale process, and all documents confirming this matter must be attached

إسأل Attorney

Doaa Abd El-Jawwad

Doaa Abd El-Jawwad

Attorney

الأسئلة المجابة 80029 | نسبة الرضا 98.7%

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