Hi,

You can submit your inquiry in details, and we will respond to you as soon as possible, according to the facts presented to us.

Ministry of Health & Prevention is providing their customers with an integrated system where they can submit their complaints taking into the concern its ease of use, objectivity and maintaining the confidentiality and reliability of the information provided by customers, moreover the system is monitored and audited on a regular basis in accordance with the best practices both locally and internationally.

UAE Federal Feedback Gate National Customer Relationship Management (NCRM)

The official and unified gateway for submitting complaints of the UAE Federal Government, and customers ​​can submit complaints, suggestions, or Compliments through this gate and can follow the its status electronically.

To submit a complaint or suggestion through this channel, it is required to do it according to the following steps:

1. Registration on NCRM website.

2. Enter your information in the custom fields on the registration form.

3. After accessing the website you will be able to participate in any of the following types of records (Suggestions, Remarks, Compliments) after filling all the fields.

4. After finishing all of the above, you will receive the register number via e-mail or text message.

5. You can track the status of your record in the website, call center, or personally visit any customer service centers.

Please be kindly informed that the complaints lodged are dealt with in a sequential manner, and old cases are dealt with on an up-to-date basis.

And that, due to the Corona pandemic, treatment may take longer than the normal period, and it is possible to inquire about the fate of complaints in order to determine the progress of the procedures,
Also, 

Please pay attention to the fact that the legal department and the scope of our work as lawyers and legal advisors is to provide legal advice and respond to all legal issues.