Hi Maha, how to complain on online shopping...

We would like to inform you that the legal procedure for resolving any legal issue  is to communicate with the customer service department. If they do not respond, you should contact the information department and ask them to transfer you to the public administration. You can communicate with them and explain your problem to them, and if they do not respond also, you can file a complaint against the Consumer Protection Department through the Consumer Protection Hotline (600522225) for immediate reporting of complaints and violations of consumer rights.