4/6/20 I recharged my five sim 35 drh i want to...

4/6/20 I recharged my five sim 35 drh i want to activate my 32 dh net package. unfortunately i check my balance same time they show my balance only 21dh. after few minutes agin I checked my balance they show me my balance is 00.dh.how they happened like this place give me what is reasonable