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Doaa Abd El-Jawwad

Doaa Abd El-Jawwad

Attorney

الأسئلة المجابة 80029 | نسبة الرضا 98.7%

Lawyer

I'm working here in Dubai as a housemaid. I used...

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I'm working here in Dubai as a housemaid. I used to get my salary in UAE Exchange centre through their SmartPay card. As I inquired before if is it safe to leave some amount to the card as I want to save for myself they said it's ok, so that's what i have done. The last time i checked my balance was last February. And it's right, salary + savings. Then mid of March when suddenly UAE Exchange shutdown. So I'm thinking my money also was freezed as all their branches are closed. So I didn't able to get my money as lockdown also started. Only last april 28 when our driver saw that they are open in mall of emirates but still not operating so he just ask for me how can i get my money..so they said if I'm using the smartpay card i can witdraw it through atm machine...so the next day i was shocked to learned that I'm missing some amount in my card. Terrified that i might lost everything...withdraw the remaining money leaving only the amount that machine can't give the amount less than 100 aed...did that for 2 consecutive days as there's a maximum amount to be withdraw only per day. And then inform this to my hr company.they send an email to them and they contact me and then i got the card statement which indicate that i made an international purchase which I didn't initiated or approved at all...'coz even MasterCard didn't even send some security notification that there's some amount that they're gonna deduct to my card...leaving me puzzled how does it happened..it's the first time happened to me. And when i told them about this they said it's a fraud and they cannot raise this issue to the concern bank or merchant.. So i was hopeless now thinking how can i get back my hard earned money. I entrust this money to them they should be responsible for this not only they will tell they cannot do something..so please advise me what should i do?
Lawyer's Assistant: Where are you located? It matters because laws vary by location
Dubai, UAE
Lawyer's Assistant: Has anything been filed or reported?
I already contacted them
Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?
Nothing

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إجابة الخبير: Doaa Abd El-Jawwad

Doaa Abd El-Jawwad

Doaa Abd El-Jawwad

Attorney

الأسئلة المجابة 80029 | نسبة الرضا 98.7%

We would like to inform you that you must file a complaint to the entity responsible for withdrawing this money through. the first two parties, the same authority and the second is the main center of this entity, through which all branches are managed, including the branch where your money is located

Hence, if you do not take the necessary measures through these two bodies, you must file a police report against this entity with fraud, fraud, and withdrawing your money without your consent.

The necessary action will be taken by the police towards them with the filing of a compensation claim against them in the future after the end of the criminal case against the person who caused this error

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Doaa Abd El-Jawwad

Doaa Abd El-Jawwad

Attorney

الأسئلة المجابة 80029 | نسبة الرضا 98.7%

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