Actually i received a call today early morning...

Dear Customer,                      

Thanks for joining and trusting us, much appreciated 

We would like to inform you that You can get your money back if the money was deducted from your account if there is any error on your part, you will not be able to recover the money that is, your refund depends on whether or not there is a mistake from the bank so if there is a mistake you must apply to the customer service to recover the money and in all cases you must re-contact with the customer service customer bank.

If you have another question, feel free to ask us and we will answer with pleasure.

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Kind Regards,

Welcome again 

If that amount of money where deducted by the bank mistakenly, then you have to provide the documents that prove and attach it with the complaint

Or file a lawsuit to get the money back as these documents prove your right.

Kind Regards,