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Moath Samer

Moath Samer

Attorney

الأسئلة المجابة 46920 | نسبة الرضا 98.5%

Lawyer

I recently had an American Express Platinum charge...

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I recently had an American Express Platinum charge card. I was late with a payment one month. I was called to the Qatar American Express office and asked to write a security cheque. Outside of the terms of the credit agreement. I later cleared the amount and reclaimed the cheque. Whilst the American Express middle east organisation kept the account open the local organisation stopped the card and asked me to resubmit bank statements and pay slips. Also outside the terms of credit agreement. I refused. 1 month later I I recieve a statement for 540 USD when I haven't incurred any charges as I cleared the balance in full The local contact refused to take any action and allowed the arrears to accumulate until account closure. I wish to complain in the strongest terms and also believe the operation in Qatar is outside of the financial regulation authority.
Lawyer's Assistant: Where are you located? It matters because laws vary by location
Qatar
Lawyer's Assistant: Has anything been filed or reported?
Not by me
Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?
No that's it thank you

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إجابة الخبير: Moath Samer

Moath Samer

Moath Samer

Attorney

الأسئلة المجابة 46920 | نسبة الرضا 98.5%

Dear Customer,                                

Thanks for joining and trusting us, much appreciated!

 

We would like to inform you that if you settle with the company and have paid the dues on this basis, the account must be closed immediately and if the company keeps the account open, it is contrary to the credit agreement signed between you, so you have to establish a lawsuit against the company asking them to close the account from the date of taking of the last agreed installment and cancel the accumulated funds as you can claim compensation for the damage.

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إسأل Attorney

Moath Samer

Moath Samer

Attorney

الأسئلة المجابة 46920 | نسبة الرضا 98.5%

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