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Moheb Hassan
Lawyer
الأسئلة المجابة 63652 | نسبة الرضا 98.2%
what is the law in dubai regarding service charge?
إجابة الخبير: Moheb Hassan
Moheb Hassan
Lawyer
الأسئلة المجابة 63652 | نسبة الرضا 98.2%
Dear Customer,
Thanks for joining and trusting us, much appreciated!
We would like to inform you that Your inquiry is unclear. Please indicate the price of the service and any additional details you deem important so that we can respond in a valid legal manner
If you have another question, feel free to ask us and we will answer with pleasure.
You can also ask questions of our other specialists in the areas of nutrition, therapists, IT specialists, doctors, and many more.
Kind Regards,
الرد من العميل
because on our contract it is indicated that we will get service charge every 3 months, but now it has been changed to monthly basis, it is even indicated on each receipt everytime a customer purchase anything from us from food, beverage, retails and even entry for the waterpark, but we only get roughly 1,400-1,900 (max) every 3 month which I doubt and I will never believe that that is the only amount of service charge we are getting every 3 months
الرد من العميل
by the way, service charge is 10%
إجابة الخبير: Moheb Hassan
Moheb Hassan
Lawyer
الأسئلة المجابة 63652 | نسبة الرضا 98.2%
Dear Customer,
Welcome again!
If the contract provided collecting of service fees every 3 months, you have to comply with the contract as this contract determines the rights and obligations of each party. And if you have been subjected to any commercial fraud or illegal fees collection, you can file a complaint at the Consumer Protection Administration at the economic development department.
If it's related to a tourism complaint, you can file a complaint at the Tourism Department:
The call center operates from 8 am to 8 pm from Saturday to Thursday. Contact us on 600 555 559 or send an e-mail to: ecomplaints@dubaitourism.ae
Accept our respect and appreciation.
Kind Regards,
الرد من العميل
My concern is we never get the correct amount of service charge that we need to get from the company
إجابة الخبير: Moheb Hassan
Moheb Hassan
Lawyer
الأسئلة المجابة 63652 | نسبة الرضا 98.2%
Dear Customer,
Welcome again!
You can file a complaint as mentioned in our previous response.
You can also ask questions of our other specialists in the areas of nutrition, therapists, IT specialists, doctors, and many more.
Kind Regards,
إسأل Lawyer
Moheb Hassan
Lawyer
الأسئلة المجابة 63652 | نسبة الرضا 98.2%
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