My mother has pain on her back of the neck and it...

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the pain in the neck that radiates to both arms are due to cervical disc pathologies that needs more evaluation by neurologist .this evaluation is done by :

• clinical examination 
• EMG 
• cervical spine MRI 

After these studies and  determination of pathoogies the treatment is according to pathology .
if there is cervical discs ,treatment is conservative mainly which is :

• analgesic 
• physiotherapy 

you have to see neurologist .
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