Hi

Dear Customer,
Thanks for joining and trusting us, much appreciated!
We would like to inform you that it is known that we are trying as much as we can to keep our houses away from any error, but for sure many things must happen and we can deal with it or ask the help from any expert to fix the problem. Therefore, we are hear my precious customer to help you to solve the problem as much as we can by detailed answer to handle the situation.
The computer of the washing machine must be disassembled and checked to make sure that there is no defect in its programming in all stages of washing, as this has nothing to do with the washing machine parts, but the software of the stages of washing and before that must be sure of many things, including:
1 - First make sure that the washing machine program works properly and there is no disruption in the system washing machine. This can be checked by maintenance work by dissembling the computer and doing the necessary maintenance work through an authorised centre.
2 - Before all this and by looking at the causes of the problem, have a look at the washing machine's door and make sure it was closed properly because if its door was open, this means that the washing system or program will not continue because the washing process lacks one aspect of safety related to the tight sealing of the washing machine.
3 - When there is a defect in one of the lines of water, whether inside of the washing machine or drainage line, then the washing machine will not work. The water hose feeding it should be checked, and make sure there is no obstruction in it from the valve or the pipe which pumps the water. You have to make sure that there are no spills in the drain line and clean the drain line so that there will be no accumulation of Impurities in it which disrupts the washing process.
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Kind Regards,
hossam haider